Three years after Polygon went Google in 2013 they are implementing new functionality and developing the way they work with Google Apps.
Polygon is the European market leader in property damage restoration. Since the company went Google in 2013, Google Apps has worked as a catalyst for their journey towards cloud-based technologies. It has provided a safe base for developing and launching new solutions.
Polygon’s employees are highly mobile, working in the field to help customers prevent, control and mitigate the effects of water, fire and climate. Spread throughout 13 countries, across three continents, Google Apps supports Polygon’s way of working far afield. The strategy behind this is written into the Polygon brand model; to use technology to fulfill the promise to their customers: Always by your side.
Doing IT themselves – and redefining IT support
As the Mobile Solutions Manager at Polygon, Jessika Palm has been a part of the team since the company went Google in 2013. “We are not stuck in old fashioned systems or complicated models that must always be maintained or updated,” says Jessika.
With Google Apps the IT department’s role within the organisation changes. Instead of constantly responding to issues and reacting to user problems, the department can now spend its resources exploring new technologies. As Jessika puts it:
“I believe the core of IT should be to find needs and requirements from the business, and then suggest efficient IT services that solve those needs. Our job is also to manage and refine the existing solutions. With cloud based solutions there is so much more we can do on our own.”
Continuous development and increased functionality of Google Apps
The Google Apps environment provides everyone with email, calendar, storage, chat, video conferencing, and so much more. It looks the same on every device. The experience is so intuitive that Polygon’s employees are always exploring the Apps on their own to solve everyday needs.
“We try to take advantage of everything that is included in Google Apps,” says Jessika Palm. “When we find a business need we always consider how Google Apps can help.”
After working in Google Apps for almost three years, Jessika is always amazed by the continuous development and increased functionality of Google Apps.
“Working with cloud based solutions is so much fun, hassle free and you are up and running in no time at all”, Jessika Palm says.
New cost efficient video conferencing
One example is the fairly new Chromebox for Meetings. A video conference solution based on Google Hangouts, devices are easy to setup and can be centrally managed by Jessika’s team. Employees have found it incredibly easy to use, external partners can now join video conferences with just one-click. Polygon’s management has applauded the deployment of Chromeboxes as a cost-effective tool to improve communication within the organisation. So far Polygon has setup Chromeboxes in all their meeting rooms in Sweden, Holland, and Austria.
Lessons learned going Google
Avalon Solutions has continued to be Polygon’s cloud partner since the successful implementation of Google Apps three years ago. With cloud technologies every-changing, Avalon has helped Polygon stay on top of the cloud.
“Avalon Solutions is a cloud solutions partner that can give us advice and help us find solutions and perform integrations, they are a great support to us,” says Jessika Palm.
Three years ago Avalon Solutions provided Polygon with the expertise to best rollout Google Apps. With its breadth of experience as a Google for Work Premier Partner, Avalon Solutions’ role as a partner is not only in cloud technology, but also in understanding how people will respond and use these technologies.
Jessika remembers the implementation and what they could have done differently. “Device Management and Security should have been added at an earlier stage. Some resistance could be noted when we implemented for instance Device Management with policies such as screen lock passwords and encryption for Android Devices. We should have listened to the advice from Avalon Solutions, or they should have persisted. It is harder to add rules and policies later. Not due to the technology, but to people.”
Today Jessika and her team continue to work with Avalon Solutions to maximize Polygon’s investment in Google Apps. The two companies are currently exploring an opportunity to integrate Google Calendar with an application employees use in the field.
Plans with Android for Work
Another technology that Jessika Palm is implementing in the organisation is Android for Work. Polygon has chosen Android as the OS for their mobile platform, and Android for Work will help administrate the solution.
“Android is the most versatile OS”, says Jessika, “and it is also the most compatible with Google Apps, and that made it the obvious choice.”
Visit Polygon website to learn more about how they help prevent and control damage to properties of people and organisations.